Don't be a Kevin...Answer the Telephone Like a Pro!
Every workplace is different, so ASK your employer what to say when you answer the phone. (But you can't go wrong with the 3-part greeting: "Hello! You've reached XYZ Company, Virginia speaking.")
Answer the phone by the third ring and always use a polite tone of voice.
If the call is not for you, ask the caller's name and if you can place them on hold. ("May I ask who's calling? Can I place you on hold?") Always use the HOLD button.
When you take a message, write neatly and get the caller's name, company, and why they are calling.
Remember: when you answer the phone, YOU are the voice of the company. The impression you make on every caller is the impression they have of the company.
